Return

& Cancellation Policy

Order Cancellation

You may request order cancellation before your order has been dispatched.

Once the order has been shipped or handed over to the courier, it cannot be cancelled. However, you may contact our support team and we will guide you according to the order status.

To request cancellation, please contact us as soon as possible with your order number.

Returns & Exchanges

Due to the nature of personal care, skincare, baby care, hygiene, fragrance, and home care products, we can only accept returns or exchanges in the following cases:

The product received is damaged or leaked.
The wrong product was delivered.
The product is missing from your order.
The item received is different from what you ordered.

For hygiene and safety reasons, we cannot accept returns or exchanges for products that have been opened, used, tested, or damaged after delivery.

Return Request Time

Any return or exchange request must be made within 24 hours of receiving the order.

Please share clear photos or videos of the parcel, product, invoice, and issue so our team can review your request properly.

Refunds

Once your return request is approved, we may offer one of the following:

Replacement of the same product
Exchange with another product
Refund according to the approved case

Refunds are processed after the returned product is received and inspected by our team. Delivery charges are non-refundable unless the issue was caused by our side.

Non-Returnable Items

We cannot accept returns for:

Opened or used products
Products without original packaging
Products damaged after delivery
Products purchased from third-party stores or retailers
Items returned without approval from Relax FC support

Damaged Parcel

If your parcel arrives damaged, leaked, or opened, please take photos or videos before using the product and contact us immediately.

Claims made after the product has been used may not be accepted.

Products Bought from Retail Stores

If you purchased Relax FC products from a retail store or supermarket, please contact the same store for return or exchange support according to their policy.

Relax FC can only process returns for orders placed directly through our official website.

Contact Us

For return, exchange, or cancellation support, contact us:

Phone: +92-317-8336679
Address: Office No. 7-10, Rehman Center, 3rd Floor, Main Shah Alam Market, Lahore
Website: RelaxFC.com