Who we are

Our website address is: https://relaxfc.com/

Relax FC is an online store for personal care, skincare, baby care, grooming, hand wash, fragrance, and home freshness products in Pakistan.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, create an account, contact us, or use any service on RelaxFC.com.

Information We Collect

Your name
Phone number
Email address
Billing and shipping address
Order details
Payment method details
IP address and browser information
Account login details, if you create an account
Messages or inquiries sent through our contact forms or WhatsApp support

We collect this information to process your orders, deliver products, provide customer support, improve our website, and protect our store from fraud or misuse.

Order & Checkout Information

When you place an order on RelaxFC.com, we collect the information needed to confirm, process, pack, and deliver your order.

This may include your name, phone number, delivery address, billing email, selected products, payment method, and order history.

We may share necessary delivery details with courier partners so your parcel can be delivered to you.

Payments

Relax FC may offer payment options such as Cash on Delivery, bank transfer, Easypaisa, JazzCash, or other available payment methods.

We do not intentionally store sensitive payment information such as full card details on our website. If online payment services are used, payment processing may be handled by secure third-party payment providers according to their own privacy and security policies.

Comments & Reviews

When visitors leave comments, reviews, or product feedback on the site, we may collect the data shown in the form, along with the visitor’s IP address and browser user agent string to help detect spam and misuse.

After approval, your review or comment may be visible publicly on the website.

Media Uploads

If you upload images to the website, you should avoid uploading images that contain embedded location data, also known as EXIF GPS data.

Visitors to the website may be able to download and extract location data from uploaded images

Cookies

RelaxFC.com may use cookies to improve your browsing and shopping experience.

Cookies may be used to:

Remember items in your cart
Save your login session
Remember your preferences
Improve website speed and performance
Understand how visitors use the website
Help with security and spam protection

If you leave a comment or create an account, you may choose to save your name, email address, and website in cookies for your convenience.

You can disable cookies from your browser settings, but some website features may not work properly.

Accounts

If you create an account on our website, we may store the personal information you provide in your user profile.

You may be able to view, edit, or delete your personal information from your account, except information we are required to keep for order records, legal, security, or administrative purposes.

Website administrators may also access and manage account information when needed for support or security.

Who We Share Your Data With

We do not sell your personal information.

We may share necessary information with trusted third parties only when required to operate our business, such as:

Courier and delivery partners
Payment service providers
Website hosting and security providers
Customer support tools
Legal or regulatory authorities, if required by law

Only the necessary information is shared for the purpose of completing your order, improving service, or protecting our website.

How Long We Retain Your Data

We retain order records, customer details, and transaction information for as long as needed for business, legal, tax, security, and customer support purposes.

If you leave a comment or review, the comment and its metadata may be retained indefinitely so we can recognize and approve follow-up comments automatically.

For registered users, account information is stored as long as the account remains active or as required for order and legal records.

What Rights You Have Over Your Data

If you have an account on RelaxFC.com or have placed an order, you may request to access, correct, or delete your personal information.

This does not include data we are required to keep for administrative, legal, tax, security, or order record purposes.

To request support regarding your personal data, please contact our team.

Where Your Data Is Sent

Visitor comments, reviews, contact forms, or login attempts may be checked through automated spam detection, fraud prevention, or security services.

Order and delivery details may be shared with courier partners to complete your delivery.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online website or digital transmission is 100% secure. We recommend keeping your account password private and contacting us immediately if you notice any suspicious activity.

Changes To This Privacy Policy

Relax FC may update this Privacy Policy from time to time. Any updates will be posted on this page.

By continuing to use our website, you agree to the latest version of this Privacy Policy.

Contact Us

For questions about this Privacy Policy or your personal data, contact Relax FC:

Phone: +92-317-8336679
Address: Office No. 7-10, Rehman Center, 3rd Floor, Main Shah Alam Market, Lahore
Website: RelaxFC.com