Frequently
Asked Questions
If you have other burning questions we weren’t able to address here, feel free to email.
Orders
Some Relax FC products may temporarily become unavailable due to high demand or stock updates. Please check the website again later or contact our team for availability information.
You can track your order through the Order Tracking page using your Order ID and Billing Email. Tracking details may also be shared through email, SMS, WhatsApp, or courier notification after dispatch.
Some orders may be delivered in separate parcels depending on product availability or courier handling. Please check your invoice and parcel carefully. If an item is missing, contact us within 24 hours of delivery with your Order ID and clear photos of the parcel.
Returns or exchanges are accepted only for damaged, leaked, missing, incorrect, or wrongly delivered products. Please contact us within 24 hours of receiving your order and share clear photos or videos for review.
You may request a change or cancellation before your order has been dispatched. Once the parcel has been handed over to the courier, changes or cancellations may no longer be possible.
Orders should preferably be placed through RelaxFC.com so that your details, invoice, and tracking information are recorded properly.
For assistance, you may contact our support team by phone or WhatsApp.
Products
Yes. Products purchased directly from RelaxFC.com are original Relax FC products.
Product suitability can vary depending on the formula, product category, and individual skin type. Please read the product label and usage instructions before use.
For skincare products, a small patch test is recommended before full application.
Not all Relax FC products are fragrance-free. Many products contain fragrance as part of their intended experience.
Please review the product packaging or description for product-specific details.
This depends on the individual product. Only products carrying this statement on their official packaging should be considered dermatologically tested.
Ingredients may be printed on the product packaging or listed on the individual product page where available.